This Warranty Policy outlines the terms and conditions under which RZ Furniture provides warranty coverage for its products. Our commitment is to deliver durable and high-quality furniture, and this policy defines the extent of protection offered against manufacturing defects.
RZ Furniture provides warranty coverage against manufacturing defects in materials and workmanship under normal residential use. The specific warranty period may vary depending on the product category and will be communicated at the time of purchase.
The warranty applies only to structural integrity and manufacturing faults. It does not cover damages resulting from misuse, negligence, improper maintenance, or accidental damage.
The duration of warranty coverage differs based on product type, materials used, and usage conditions. Customers are advised to confirm the applicable warranty period for their specific purchase at the time of order confirmation.
The warranty period begins from the date of delivery or installation, whichever is applicable.
The warranty generally covers:
Any defect must be assessed and verified by our team before warranty service is approved.
The warranty does not cover the following:
To initiate a warranty claim, customers must contact our support team with order details, proof of purchase, and clear photographs of the reported issue. Our team will review the claim and may arrange an inspection if necessary.
Warranty service will be provided only after verification of the defect. The decision to repair or replace the affected part will be at the discretion of RZ Furniture.
If a valid defect is confirmed within the warranty period, we may choose to repair the defective component or replace the affected part. In certain cases, a suitable alternative solution may be offered.
Replacement parts may vary slightly in color or texture due to material availability and production differences.
Customers are responsible for proper care and maintenance of their furniture according to recommended usage guidelines. Failure to follow basic care instructions may void the warranty.
Customers must also ensure that furniture is used only for its intended purpose and within weight and usage limits.
The warranty is valid only for the original purchaser and is non-transferable unless otherwise specified in writing.
This warranty is limited to repair or replacement of defective parts and does not cover incidental or consequential damages. RZ Furniture shall not be liable for any indirect losses arising from product defects.
RZ Furniture reserves the right to modify or update this Warranty Policy at any time without prior notice. Any changes will apply to purchases made after the updated policy is published.
For warranty-related inquiries or claims, customers may contact our support team using the details provided on our website. We are committed to addressing warranty concerns in a professional and timely manner.
