This Shipping and Delivery Policy outlines the terms and conditions related to the dispatch, transportation, and delivery of products purchased from RZ Furniture. We aim to ensure safe and timely delivery of all furniture products while maintaining transparency throughout the process.
Once an order is confirmed and the required advance payment is received, the order enters the processing stage. For ready-made products, processing typically begins immediately after confirmation. For customized furniture, production will begin only after final design approval and payment confirmation.
Processing time may vary depending on product type, quantity, and current production workload. Customers will be informed of estimated timelines at the time of order confirmation.
Delivery timelines depend on product availability, customization requirements, and delivery location. Ready-made furniture may be delivered within a shorter timeframe, while customized orders require additional manufacturing time.
Estimated delivery dates are provided for guidance purposes only and are not guaranteed. Delays may occur due to unforeseen circumstances such as transportation disruptions, material shortages, weather conditions, or other factors beyond our control.
Shipping charges, if applicable, will be clearly communicated at the time of quotation or order confirmation. Charges may vary based on delivery distance, product size, weight, and special handling requirements.
Any additional services such as installation, floor placement, or special packaging may involve separate charges, which will be disclosed in advance.
RZ Furniture provides delivery services within designated service areas. Availability of delivery to certain locations may depend on accessibility and transportation feasibility. Customers are advised to confirm delivery availability before placing an order.
Customers are requested to inspect the product at the time of delivery. If any visible damage, defect, or discrepancy is observed, it should be reported immediately to the delivery personnel and to our customer support team.
Claims related to transit damage must be supported with photographs and communicated within a reasonable timeframe after delivery.
Certain products may require basic assembly or installation. If installation services are included, our team or authorized personnel will assist accordingly. Customers must ensure adequate space and site readiness for installation at the time of delivery.
RZ Furniture shall not be held liable for delays caused by events beyond reasonable control, including but not limited to natural disasters, transportation disruptions, government restrictions, strikes, or supply chain interruptions.
In such cases, we will make reasonable efforts to inform customers and provide updated delivery timelines.
If delivery cannot be completed due to customer unavailability, incorrect address details, or site inaccessibility, additional delivery charges may apply for re-attempts. Customers are responsible for providing accurate delivery information and ensuring availability at the scheduled time.
The responsibility for the product transfers to the customer upon successful delivery and acknowledgment. Once the product has been delivered and accepted, RZ Furniture shall not be liable for damages caused by improper handling, relocation, or misuse.
For any questions regarding shipping, delivery timelines, or special arrangements, customers are encouraged to contact our support team using the details provided on our website. We are committed to ensuring a smooth and reliable delivery experience.
